Refund policy

RETURN AND REFUND POLICY

We do not accept returns or exchanges for change of mind.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged in transit, incorrect, or not as described, please contact us as soon as possible at hello@soulscentscandles.com with your order number, a description of the issue, and clear photographs where relevant.

We will assess the issue and provide the remedy required under Australian Consumer Law. Depending on the circumstances, this may be a repair, replacement, refund, or another appropriate remedy. For a major failure, you may be entitled to choose a refund or replacement.

Please do not send an item back before contacting us. If a return is required because the product is faulty, damaged, incorrect, or not as described, Soul Scents will provide return instructions and cover reasonable return costs where required by law.

Refunds approved to the original payment method may take several business days to appear, depending on your bank or payment provider.

CONTACT

Soul Scents
Email: hello@soulscentscandles.com
Brisbane, Queensland, Australia